Domains: Technology Management, Client Services
The volume of data that your firm has on clients, matters, and people coupled with the number of systems in use to gather and manage that data and the often-tangled processes in place, makes tackling an experience management project an overwhelming thought. In this session we will focus on practical tips based on firsthand experience of supporting successful implementations, to help your firm begin or course correct this data-driven journey.
Remember, people and processes are just as important as technology. Small wins may be larger than you realize and can add to significant gains over time.
- Define critical use cases your firm can solve with an experience management solution - and that are aligned with long term business objectives.
- Identify “wins” that can be delivered by an experience management initiative - that will help ensure long-term success and ROI.
- Examine the key role that an experience management initiative has within legal marketing.
Presenter:
Rachel Cohee, Consultant, Fireman & Company
Price: Member Price: $79
Prospective Member Price: $99