Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

7 Client Facts That May Surprise You — And How to Leverage Them to Deliver Superior Client Service
7 Client Facts That May Surprise You — And How to Leverage Them to Deliver Superior Client Service

As we emerge from one of the busiest times for law firms — and the highest turnover in recent history — firms are emphasizing the client experience to differentiate themselves. Here are seven facts you can use to drive outsized success.

Adding and Defining Value in a Crowded Market
Adding and Defining Value in a Crowded Market
Join these panelists as they discuss best practices in platinum...
Insights from Marketing and PR Innovators Outside Legal Marketing
Insights from Marketing and PR Innovators Outside Legal Marketing
Escape the world of legal marketing and learn a bit about how your...
Client Service Teams: How to Build, Grow and Measure Success
Client Service Teams: How to Build, Grow and Measure Success
Internal client service teams come in different shapes and sizes...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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