Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

99 Problems but DE&I Shouldn't Be One
December 15, 2022
99 Problems but DE&I Shouldn't Be One
In our 99th episode, Terra Davis (Norton Rose Fullbright) and Lia Dorsey (Ogletree Deakins) guide listeners though the current state of diversity, equity and inclusion (DEI) strategies in the legal marketing industry, as well as the role business development teams have in meeting client needs...
Diversity Data Requests: What Clients Want, What Firms Want, and How Both Can Be Happy
Diversity Data Requests: What Clients Want, What Firms Want, and How Both Can Be Happy
The Client Value SIG and Diversity, Equity & Inclusion SIG invite...
2022 LMA Annual Conference Bundle
2022 LMA Annual Conference Bundle
Don’t miss all of the recorded programs from the 2022 LMA Annual...
Speaking Your Clients Language: Building and Sustaining a Thriving Go-to-Market Sector Approach
Speaking Your Clients Language: Building and Sustaining a Thriving Go-to-Market Sector Approach
Why is practice group no longer king? Because clients demand law...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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