Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

Collaborate to Elevate: Enhancing Client Service Through Cross-Firm Relationships
October 24, 2024
Collaborate to Elevate: Enhancing Client Service Through Cross-Firm Relationships
On this episode of the LMA podcast, our guests discuss the importance of cross-firm collaboration and its impact on client service. Their discussion emphasizes the need for understanding different roles and departments to work smarter and improve efficiency, while also highlighting the...
CI’s Role in Using Client Feedback Initiatives to Gain a Competitive Advantage
CI’s Role in Using Client Feedback Initiatives to Gain a Competitive Advantage
Join the LMA CI SIG for an interactive discussion on leveraging...
LMA Beyond Borders: Client Service Strategies: Leveraging Feedback for Results
LMA Beyond Borders: Client Service Strategies: Leveraging Feedback for Results
LMA Beyond Borders: Client Service Strategies: Leveraging Feedback...
Demystifying Value and Client Experience
Demystifying Value and Client Experience
Join the LMA Client Value SIG as they delve deep into center stage...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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