Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

How to Identify and Fire Unprofitable Clients
September 07, 2023
How to Identify and Fire Unprofitable Clients
There are numerous ways law firms measure the profitability of a client. Regardless of the formula used, if you’ve identified an unprofitable client and are considering cutting them, there are steps you can take to qualify this decision before taking action — covered in this comprehensive guide.
Adding and Defining Value in a Crowded Market
Adding and Defining Value in a Crowded Market
Join these panelists as they discuss best practices in platinum...
Insights from Marketing and PR Innovators Outside Legal Marketing
Insights from Marketing and PR Innovators Outside Legal Marketing
Escape the world of legal marketing and learn a bit about how your...
Client Service Teams: How to Build, Grow and Measure Success
Client Service Teams: How to Build, Grow and Measure Success
Internal client service teams come in different shapes and sizes...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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