Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

Approaching and Applying Client Service
Approaching and Applying Client Service
Client satisfaction is critical to success, yet many lawyers aren't formally measuring client satisfaction rates. Dive into this Q&A with Aubrey Hecker (Lathrop GPM), Mollie Wilner (Lathrop GPM) and Reginald Trueblood (hospitality and service engagement consultant) as they discuss client service...
Diversity Data Requests: What Clients Want, What Firms Want, and...
Diversity Data Requests: What Clients Want, What Firms Want, and...
The Client Value SIG and Diversity, Equity & Inclusion SIG invite...
2022 LMA Annual Conference Bundle
2022 LMA Annual Conference Bundle
Don’t miss all of the recorded programs from the 2022 LMA Annual...
Speaking Your Clients Language: Building and Sustaining a Thriving...
Speaking Your Clients Language: Building and Sustaining a Thriving...
Why is practice group no longer king? Because clients demand law...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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