Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

Lawyers: Without Feedback, You’re Falling Back
Lawyers: Without Feedback, You’re Falling Back

Feedback is the cornerstone of my career’s success. It takes a special skill set to deliver tough feedback, and a stronger one to hear it, digest it and learn from it.

Living in an OCG World
Living in an OCG World
This session walks through various aspects of OCGs, looking to...
Debate:  What is a "Value-Based Relationship?"
Debate: What is a "Value-Based Relationship?"
Examine law firm value added offerings & their respective...
How Clients Grade You
How Clients Grade You
In order to retain and grow business, it is important to...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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