Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

How Client Service Impacts Almost Everything
How Client Service Impacts Almost Everything
If legal marketers and lawyers fail at client service, it can be difficult to overcome a client’s perception of a firm — even if it has produced award-winning advertising campaigns, has positive media coverage and a polished external communications plan. In this episode of the LMA Strategies...
Collaborative Planning: Leading Strategic Partnerships With Clients
Collaborative Planning: Leading Strategic Partnerships With Clients
Join us to hear directly from in-house counsel about what...
Elevating Client Experience in a Post-Pandemic World
Elevating Client Experience in a Post-Pandemic World
Join the LMA Client Value SIG as we explore the hallmarks of...
The 'Intrapreneur' Dilemma: Tools Beyond the 3 Ps
The 'Intrapreneur' Dilemma: Tools Beyond the 3 Ps
Join Joshua Kubicki as he shares his successes and failures in...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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