Client Services

You’re in the efficiency business, and we’re here to help you be even more effective. From leading project management to process improvement, master the techniques, methods and standards to better support lawyers and your firm’s clients.

Enhanced Education Tools

Polish your client service skills by leveraging the tools available here — a roadmap to visualize your path forward, a brief skills assessment and a competency analysis to identify professional development opportunities.

Skills Assessment Competency Analysis

7 Client Facts That May Surprise You — And How to Leverage Them to Deliver Superior Client Service
November 02, 2023
7 Client Facts That May Surprise You — And How to Leverage Them to Deliver Superior Client Service

As we emerge from one of the busiest times for law firms — and the highest turnover in recent history — firms are emphasizing the client experience to differentiate themselves. Here are seven facts you can use to drive outsized success.

The Voice of the Client Bundle
The Voice of the Client Bundle
This Voice of the Client Bundle contains both webinars and...
Client Listening: Harnessing Feedback to Strengthen Client Relationships
Client Listening: Harnessing Feedback to Strengthen Client Relationships
Join the Client Value SIG to explore benefits of soliciting client...
Adding and Defining Value in a Crowded Market
Adding and Defining Value in a Crowded Market
Join these panelists as they discuss best practices in platinum...

Strategies & Voices is the official online publication of LMA, serving as a central repository for content tailored to today’s legal marketing and business development professionals' needs. This multimedia site features thought leadership, best practices, the latest trends and issues facing the industry, resources to boost career advancement and much more. Content is strategically chosen by a team of LMA volunteers, and powered by expert insights and member stories.

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