Sponsored by: Client Value and CMO SIGs
Domains: Business of Law & Client Services
BoK Competencies: Firm and Practice Strategy and Planning & Internal Client Communications and Feedback

As our clients face the potential downturn of a recession, law firms across the nation are proactively seeking innovative solutions to bolster client loyalty and create greater value. As such, we are witnessing a surge in demand for client-centric roles focused on delivering and driving value. In this program, participants will acquire the following skills:

Learning Outcomes:

• Formulate an effective client value role tailored to their respective firm, including determining the key responsibilities and tasks essential to its success.
• Uncover best practices for successfully launching and expanding a client value role within a law firm.
• Discover methods to integrate a client value role with other departments, thus maximizing its potential to achieve measurable success.

Presenters: