Content Hub Feeds

Technology Management Webinars

245678910Last

Marketing Management and Leadership Webinars

245678910Last

Communications Webinars

245678910Last

Client Services Webinars

12345

Business of Law Webinars

123456789

Business Development Webinars

123456789

Webinars

LMA Europe Recording: Elevating Your Client Experience to the Next Level: Insights from Global Industry Leaders Event

LMA Europe Recording: Elevating Your Client Experience to the Next Level: Insights from Global Industry Leaders Event

Elevating Your Client Experience to the Next Level:

Insights from Global Industry Leaders


How does your CX (client experience) programme compare to the world's best? Is your firm getting the maximum benefit in terms of revenue generation, client loyalty, and strategic alignment? In this webinar, you'll hear the results of the latest research and maturity benchmarks on CX programmes from Meridian West and reflections from industry pioneers in the field. The panel will discuss:

  • Lessons learned in establishing and growing CX programmes in a law firm context
  • Achieving strategic alignment between CX activities and wider firm initiatives
  • The role of technology in improving CX efficiency and impact in a law firm
  • How to utilise CX insights to drive commercial outcomes

Panelists:

  • Alastair Beddow, Managing Director of Meridian West
  • Emma Randles, Head of Client Services at RPC
  • Kirsty Shenton, Head of Client Development at Mills & Reeve
  • Rachel Montgomery, Deputy Director of Clients & Markets at DAC Beachcroft LLP

The session will be moderated by Alastair Beddow, with Jon Brewer, President of LMA Europe, providing opening and closing remarks.

Cost:
Members: $20
Non-Members: $40

Sponsor:


Business Development Edu

Business Development Events

Business of Law Edu

CI Practitioners Corner
CI Practitioners Corner

Business of Law Events

Client Services Edu

Client Services Events

Communications Edu

Communications Events

Marketing Management and Leadership Edu

Marketing Management and Leadership Events

Technology Management Edu

Technology Management Events