Sponsored by: Client Value SIG
Domain: Client Services
BoK Competency: External Client Communications & Feedback
What does “adding value” entail? How have law firms distinguished themselves as “trusted advisors” rather than just service providers? Hear directly from in-house counsel and buyers of legal services about what effective collaboration looks like and what is most meaningful in establishing successful long-term relationships with clients.
Learning Outcomes:
- Learn how buyers of legal services define success and evaluate their outside counsel
- Discuss strategies for proactive engagement with clients (outside of day-to-day work on matters) that is meaningful and well-received
- Understand steps law firms can take to better understand their clients’ businesses, anticipate needs and elevate the service they provide
Presenters:
Brenda Pontiff, Managing Principal, Partner Track Academy (Moderator)
Allyson Hopson, Senior U.S. Legal Counsel, Sonepar USA
Ben Sidbury, General Counsel and Senior Vice President, Wingate University
Price:
Members: Complimentary
Prospective Members: $79