The Voice of the Client Bundle

The Voice of the Client Bundle

This Voice of the Client Bundle provides legal marketers with strategic insights directly from the source – the client. This curriculum offers an in-depth exploration of what clients value most and how legal marketers can drive value, enhance relationships, manage key accounts, and create a more harmonious client experience.
 
By completing the trainings within the bundle, you’ll learn:

  • How to work with senior leadership in the firm to deliver A+ client service 
  • Opportunities to highlight and prioritize the voice of the client when pursuing new business and serving existing clients
  • Strategies to gain buy-in from key internal stakeholders to implement a client feedback program
  • Actionable methods to capture the essence of investing more in the relationship with clients 
  • How to create value propositions that resonate with client needs
  • Ideas for relationship building and creating stronger partnerships with inhouse counsel to bolster DEI efforts
  • The framework and best practices for key account management
  • And much more!
The following programs are included in the bundle, which incorporate highly rated sessions from LMA’s Annual Conference and year-round webinar program. In addition to the sessions below, this curated career development content bundle arms you with expert insights and thought leadership from Strategies & Voices, the official online publication of LMA.

 
Upon completion of the program, learners will receive a Certificate of Completion and have the opportunity to chart their own development path by leveraging LMA’s Body of Knowledge Competency Analysis Tool (CAT) to develop a plan for growth and development in their highest priority areas.
 
Member Price: $299
Prospective Member: $499


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