1. Business Development
Drives new business and increased revenue for the law firm — both directly and indirectly — through client and prospect outreach, attorney coaching and mentoring, and market intelligence.
- Coaching / Training / Planning. This includes attorney coaching, training programs, business development plans, sales and networking techniques, and cross-selling initiatives.
- Events. This includes seminars, open houses, networking events and webinars.
2. Business of Law
Demonstrates an understanding of the legal profession through evaluating firm financial and operational performance, building strategies to leverage market opportunities, and implementing practices that maximize performance.
Strategic initiatives the firm undertook that involved the marketing team. This includes projects that involve market and business intelligence, profitability and pricing, talent management, financial management, project management, and measurement of ROI.
- Example 1: Collaboration between multiple departments within the firm such as finance, marketing and professional development around succession planning.
- Example 2: Market research efforts designed to provide data for assessing high-potential growth areas.
3. Client Services
Consists of the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm, including the disciplines of project management and process improvement.
This includes any programs or processes developed by a law firm designed to specifically help it better serve clients, such as client feedback programs, process improvement, client experience, and industry and client teams.
Entails developing and implementing internal and external messaging strategies to broaden the impact of a firm’s programs and brand position.
- Brand enhancement. This includes logos and any kind of design or key messaging related to the enhancement of a firm’s brand identity.
- Promotional and collateral materials. This includes brochures, annual reports, integrated branded materials, advertising, promotional giveaways, holiday mailings/ announcements and tradeshow booths.
- Media relations/PR. This includes press releases, news conferences, crisis communications, other non‐paid media coverage, media training programs, COVID-19, charitable and community service programs, and pro bono projects.
- Content marketing. Includes the planning and execution of a campaign that primarily involves the creation of content around a specific topic that demonstrates the firm’s capabilities and experience in that area and helped to establish the firm as a player in the area/topic the content addressed. This would include the innovative use of rich media, a photo gallery, videos and podcasts.
5. Marketing Management and Leadership
Establishes and effectively manages a highly functioning marketing organization through people and processes that foster collaboration and drive overall business objectives.
- Internal marketing. This includes internal marketing initiatives that are designed to improve the performance and relevancy of the marketing and business development departments within a firm.
- Diversity and Inclusion. This includes any firm-wide efforts that involved the marketing department to help the firm or the legal industry become more diverse, or to raise awareness for diversity.
Includes identification, implementation and effective management of the technologies and technology staff that support marketing and business development.
Social Media/Email marketing and Other Digital Promotions. This includes innovative campaigns that involve social media platforms, email and related campaigns. Additionally, any proactive efforts to improve website traffic through strategic SEO initiatives.
Applications and innovative use of software, technology and other platforms. This includes noteworthy blogs or ancillary websites for the firm as well as the development of specific technology applications, such as mobile apps. Additionally, any initiative that involves the innovative use of software or technology platforms — such as CRM systems, proposal and pitch development tools, experience management tools, or marketing automation platforms — to help further a firm’s marketing goals.
- Website design and development. This includes firm-wide websites, blogs or microsites.
- Projects totaling up to $85,000.
- Projects totaling between $85,001–$185,000.
- Projects totaling $185,001 or higher.