Sponsored by: Client Value and CMO SIGs
Domains: Business of Law & Client Services
BoK Competencies: Firm and Practice Strategy and Planning & Internal Client Communications and Feedback
As our clients face the potential downturn of a recession, law firms across the nation are proactively seeking innovative solutions to bolster client loyalty and create greater value. As such, we are witnessing a surge in demand for client-centric roles focused on delivering and driving value. In this program, participants will acquire the following skills:
- Formulate an effective client value role tailored to their respective firm, including determining the key responsibilities and tasks essential to its success.
- Uncover best practices for successfully launching and expanding a client value role within a law firm.
- Discover methods to integrate a client value role with other departments, thus maximizing its potential to achieve measurable success.
Kate White, Director of Client Initiatives, Orrick
Erin Murphy, Director of Client Experience, Troutman Pepper
Prospective Members: $59