Sponsored by: Solo/Small Team SIG
Domain: Client Services
Competency: External Client Communications and Feedback
Client feedback programs are now essential to law firm business, but they can be particularly daunting to implement for small to midsize firms with limited resources. Feedback programs can vary in size, scope, and method- the key is finding the perfect fit for your firm. During this webinar, our presenters will share their experiences implementing and maintaining successful client feedback programs in smaller firms.
- Communicate the benefits of and get buy in to launch a client feedback program
- Identify the right methods of eliciting feedback from your clients
- Turn feedback into action: both the good and the bad
David Bruns, Director of Client Services, Farella Braun + Martel LLP
Kathryn Whitaker, Director of Marketing & Business Development, McNair Law Firm, P.A.
Bruce Segall, Marketing Sense for Business, LLC
Price: Complimentary for Members