WEST: Design Thinking Crash Course: Applying New Techniques to Solve Problems and Design Client Solutions


Thursday, September 23 | NOON PT

Want to learn creative new strategies to improve how you work and how you serve clients?

Join us for a Design Thinking Workshop for law firm professionals, where you’ll learn the basics of design thinking as an innovation strategy, including how to understand clients' needs, host creative brainstorming sessions, and test out new ideas. You'll hear about what other law firms have done to improve their operations and client service using design thinking. And you’ll get to practice these new skills with hands-on activities relevant to your day-to-day work.

We'll help you understand what design thinking is, and how to put it into action in small and big ways at your firm.

When:
Thursday, September 23 @ NOON

Location:
Zoom details provided upon registration. 

Cost:
LMA Member: Complimentary
Non-Member: $35

Presenters:


Margaret Hagan is the Executive Director of the Legal Design Lab at Stanford University, as well as lecturer at Stanford Institute of Design (the d.school).. She received her J.D. from Stanford Law School, a DPhil from Queen’s University Belfast, an MA from Central European University, and an AB from University of Chicago. She specializes in the application of human-centered design to the legal system, including the development of new public interest technology, legal visuals, and policy design. Her research and teaching focuses on the development and evaluation of new interventions to make the legal system more accessible.


Andy Peterson co-founded Design Build Legal (DBL) five years ago, after nearly a decade at Davis Wright Tremaine (DWT). While at DWT, he was a founding member of DWT De Novo, one of the first U.S. law firm teams to make client-focused innovation its full-time job. Soon after De Novo won DWT its second of back-to-back “Innovative Law Firm of the Year” awards from the International Legal Technology Association (ILTA), Andy left to work with other firms across the country that wanted to design better client experiences. DBL's solutions leverage technology, pricing, process improvement, data analysis, and staffing alignment, all of which add up to help law firms solve some of their clients’ most difficult legal and business challenges.


Steve Balcomb is a senior legal administration and operations executive with over 25 years of experience providing leadership in all facets of law firm operations and business planning.  He is currently Sr. Director and Head of Legal Operations for Qualcomm where much of his time is spent managing the company’s relationships with outside counsel.  Prior to his current in-house role, Steve served as Chief Administrative Officer for Cox, Castle & Nicholson, oversaw the west coast operations for Goodwin Procter and held several senior positions at Heller Ehrman including firm wide Chief Administrative Officer, Interim Chief Marketing Officer and Project Director for Heller’s acquisition of Venture Law Group.  In addition, Steve served for two years as Assistant Dean of External Relations for the University of San Diego School of Law where he oversaw community & alumni relations, marketing & communications and donor development.  When not trying to save lawyers from themselves, Steve, a lifelong sailor, prefers the tranquility of spending time on his boat.



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