Approaching and Applying Client Service

Approaching and Applying Client Service

Client satisfaction is critical to success, yet many lawyers aren't formally measuring client satisfaction rates. Dive into this Q&A with Aubrey Hecker (Lathrop GPM), Mollie Wilner (Lathrop GPM) and Reginald Trueblood (hospitality and service engagement consultant) as they discuss client service best practices and how to apply them at law firms.


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