Domain:  Client Services

This is a lightning-fast 45-minute Next Big Thing session centered around storytelling. Every great service story has a conflict and a problem that has to be solved. Most good stories have a hero and a villain. And often the villain is not someone who is evil, but rather is a human not paying attention. Sadly, the bad outcome for your law firm is the same.

Hear 11 real-life good-and-bad service stories from law firm veterans on the service front-lines - learn from their pain, revelations, break-throughs and opportunities to turn client relationships around. Get ready to laugh, cringe, get goosebumps and be grateful you aren’t alone.

Presenter(s):
Amanda M. Bruno, Chief Business Development Officer, Morgan, Lewis & Bockius LLP
Deborah McMurray, Founder, CEO and Strategy Architect, Content Pilot LLC
Timothy E. Powers, Managing Partner, Haynes and Boone LLP

Member Price: $0
Prospective Member Price: $79