Client Services, Content Level, Essential, Advanced, Firm Size, All Sizes, Merchandise, LMA International | Client Services, Learning Bundles

The Voice of the Client Bundle

The Voice of the Client Bundle

This Voice of the Client Bundle provides legal marketers with strategic insights directly from the source – the client. This curriculum offers an in-depth exploration of what clients value most and how legal marketers can drive value, enhance relationships, manage key accounts, and create a more harmonious client experience.
 
By completing the trainings within the bundle, you’ll learn:

  • How to work with senior leadership in the firm to deliver A+ client service 
  • Opportunities to highlight and prioritize the voice of the client when pursuing new business and serving existing clients
  • Strategies to gain buy-in from key internal stakeholders to implement a client feedback program
  • Actionable methods to capture the essence of investing more in the relationship with clients 
  • How to create value propositions that resonate with client needs
  • Ideas for relationship building and creating stronger partnerships with inhouse counsel to bolster DEI efforts
  • The framework and best practices for key account management
  • And much more!
The following programs are included in the bundle, which incorporate highly rated sessions from LMA’s Annual Conference and year-round webinar program. In addition to the sessions below, this curated career development content bundle arms you with expert insights and thought leadership from Strategies & Voices, the official online publication of LMA.

 
Upon completion of the program, learners will receive a Certificate of Completion and have the opportunity to chart their own development path by leveraging LMA’s Body of Knowledge Competency Analysis Tool (CAT) to develop a plan for growth and development in their highest priority areas.
 
Member Price: $299
Prospective Member: $499

Tags: Merchandise