Client Services, Project Management, Process Improvement, Content Level, Advanced, Content Type, Event Recording, Firm Size, All Sizes, LMA-Driven Initiatives, Next Big Thing, Merchandise, 2020, LMA International | Business of Law, LMA International | Client Services
2020 Next Big Thing: Service Metamorphosis 2.0 - Service Storytelling with Heroes and Villains
2020 Next Big Thing: Service Metamorphosis 2.0 - Service Storytelling with Heroes and Villains
Domain: Client Services
This is a lightning-fast 45-minute Next Big Thing session centered around storytelling. Every great service story has a conflict and a problem that has to be solved. Most good stories have a hero and a villain. And often the villain is not someone who is evil, but rather is a human not paying attention. Sadly, the bad outcome for your law firm is the same.
Hear 11 real-life good-and-bad service stories from law firm veterans on the service front-lines - learn from their pain, revelations, break-throughs and opportunities to turn client relationships around. Get ready to laugh, cringe, get goosebumps and be grateful you aren’t alone.
Presenter(s):
Amanda M. Bruno, Chief Business Development Officer, Morgan, Lewis & Bockius LLP
Deborah McMurray, Founder, CEO and Strategy Architect, Content Pilot LLC
Timothy E. Powers, Managing Partner, Haynes and Boone LLP
Member Price: $0
Prospective Member Price: $79