Client Services, Internal Client Communications and Feedback, Content Level, Advanced, Content Type, Webinar Recording, Firm Size, All Sizes, Shared Interest Group, Client Value SIG, Merchandise, LMA International, Virtual Event, 2023, LMA International | Business of Law

The Evolving Role of Creating Client Value – Establishing, Growing, and Collaborating Across the Firm

The Evolving Role of Creating Client Value – Establishing, Growing, and Collaborating Across the Firm

Sponsored by: Client Value and CMO SIGs
Domains: Business of Law & Client Services
BoK Competencies: Firm and Practice Strategy and Planning & Internal Client Communications and Feedback

As our clients face the potential downturn of a recession, law firms across the nation are proactively seeking innovative solutions to bolster client loyalty and create greater value. As such, we are witnessing a surge in demand for client-centric roles focused on delivering and driving value. In this program, participants will acquire the following skills:

Learning Outcomes:

  • Formulate an effective client value role tailored to their respective firm, including determining the key responsibilities and tasks essential to its success.
  • Uncover best practices for successfully launching and expanding a client value role within a law firm.
  • Discover methods to integrate a client value role with other departments, thus maximizing its potential to achieve measurable success.

Presenters:

Kate White, Director of Client Initiatives, Orrick
Erin Murphy, Director of Client Experience, Troutman Pepper

Price: 
Members: Complimentary
Prospective Members: $79